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Home » FAQ

Frequently Asked Questions

 

What is Spirit Express Club?

Spirit Express is a store to door alcohol delivery service. First you sign up, shop for your desired products – pay and the party’s delivered in approximately 40 minutes.

 

 

 

Who are your customers?

Any individual 21 or older with a government issued ID.

 

 

 

 

What’s the cost?

Your purchase plus applicable tax.  Delivery fees are as follows:

  • < $75.00 = $7.00
  • > $75.00 = $18.00
  • > $150.00 = $27.00
  • > $400.00 = $36.00
  • > $900.00 = $120.00

 

 

 

 

Do I need to be present for delivery?

Yes, it’s the law!  Customers must be 21 or older with a valid photo ID.  We also require a electronic signature.

 

 

 

 

How long are the deliveries?

Typically between 20 – 40 minutes.

 

 

 

 

How secure is my credit card?

Spirit Express operates on technology that brings together the consumer and their purchase but does not actually act as the transaction processor.  A secured third-party merchant accounts name will show up on your credit card statement.
 

 

 

 

What is the return policy?

Sorry! No refunds, no return due to North Carolina being a controlled state.  We also do not hold any alcohol on-hand as each order is specifically picked up via ABC store or grocery store (for wine, beer & malt liquor).

 

 

 

 

What are your hours?

Monday – Saturday:
11:00am – 1:00am | Beer and Wine
11:00am – 8:00pm | Spirits
 
Sunday:
11:00am – 1:00am | Beer and Wine only